Mobile worker
With the rise of the teleworker comes a concomitant rise in help-desk calls and required attention from IT. These locations haven’t in the past fallen into the “branch-office” category, but why not? They are locations for which IT has responsibility for connectivity, hardware, applications, and limited network infrastructure. Moving forward, don’t be surprised to see the title “telecommuting manager” pop up on the IT organizational chart. These users have unique requirements that are best served by specialists on staff—or by Managed Service Providers (MSPs) who understand the issues of telecommuters and mobile workers.
