IM
Gaining popularity first on the consumer front, instant messaging continues to be one of the most widely utilized UC applications, with 68% of organizations deploying and an additional 14% evaluating. Organizations must evaluate business drivers and address security concerns, as security is often the largest roadblock to deploying the technology. To address these concerns, most organizations handle it internally, so they maintain control of user accounts, while also managing file transfers, archiving, and logging to support compliance, governance and security requirements. Many organizations will block free IM clients using products such as FaceTime to control access to public networks.
