NetFlash: Call center services on the horizon

Here’s the deal: You provide the agents, the phones and the PCs. The carrier provides the rest of what you need to make that collection of agents, phones and PCs into a bona fide call center. Call center services on the way from Verizon and Sprint promise to simplify and reduce the cost of building and running a call center. Interestingly, they’re targeting two different kinds of companies. Call center services on the horizon http://www.nwfusion.com/news/2004/092704callcenter.html?net

Here’s the deal: You provide the agents, the phones and the PCs. The carrier provides the rest of what you need to make that collection of agents, phones and PCs into a bona fide call center. Call center services on the way from Verizon and Sprint promise to simplify and reduce the cost of building and running a call center. Interestingly, they’re targeting two different kinds of companies.

Call center services on the horizon

https://www.nwfusion.com/news/2004/092704callcenter.html?net

What the heck’s an inFRAnet?

This week’s Buzz Issue takes an in-depth look at the Infranet Initiative, a vendor and service provider effort to make the Internet a safer place for applications that need quality-of-service guarantees. While this kind of improvement has been talked about before, our story looks at what’s different this time around.

https://www.nwfusion.com/buzz/2004/092704infranet.html?net

CA cutting 5% of workforce

Computer Associates plans to cut 800 positions worldwide, 5% of its workforce, in hopes of shaving $70 million annually off its operating costs.

https://www.nwfusion.com/news/2004/0929cacutti.html?net

Gartner: Piracy driving Linux PC shipments

Although Linux may be shipping on a growing number of PCs sold in the emerging markets of Asia, Latin America, and Eastern Europe, about 80% of PCs shipped with the open source operating system this year will eventually run pirated versions of Windows, industry research firm Gartner estimated in a report issued Sept. 21.

https://www.nwfusion.com/news/2004/0929gartnpirac.html?net

Doing the desktop waddle

https://www.nwfusion.com/buzz/2004/092704linux.html?net

The power is yours

Want to exercise some personal power? Tell us which industry players you feel qualify for our annual “50 most powerful people in the network industry” list, then watch for the final list, published in our annual Power Issue, Dec. 27.

https://www.nwfusion.com/survey/mostpower2004.html?net

Today on Layer 8, where we think you deserve a break today:

Woman arrested for talking loudly on her cell; RFID implant pays your bar tab; Texas man turns tables on spammers; and cell towers invading national parks; all this today and more at your home for not-just-networking news.

https://www.nwfusion.com/weblogs/layer8/?net