New research analyzes automation’s impact on the IT outsourcing market, revealing double-digit productivity improvements and specific cost reductions between 14 percent and 28 percent.
HPE, Oracle and IBM’s outsourcing customers are much more likely to recommend them, but many other IT service providers underperform in delivering a good customer experience.
As enterprise demand for digital transformation grows, expect to see more global in-house centers.
IT leaders have more automation options that ever, but not all robotic systems are created equal.
Harvey Nash’s chief digital officer discusses the benefits and drawbacks of outsourcing IT work in Vietnam.
CompTIA labor data indicates that digital transformation will drive employment, automation will have a greater impact on U.S. jobs than offshoring and IT outsourcing job growth will outpace corporate IT roles.
Alsbridge’s Jeff Augustin discusses vendor management and governance practices that help IT organizations gauge their effectiveness in service delivery management and general strategy.
Large application outsourcing is booming at big banks, driven in large part by the need for digital transformation.
While IBM and Accenture still command a majority of the IT services markets, the combination of offshore-centric and as-a-service competition has proven to be an ‘all-out assault’ on traditional providers.
The merger between HPE’s enterprise services business and CSC may or may not help solve those providers’ problems, but there are steps customers can take to make sure the huge ‘spin-merger’ works out in their favor.
