Think it's easy to get out of a short deal when you want to switch outsourcing providers? Think again. Exits from short deals can be costly, time-consuming and disruptive.
IT outsourcing experts tell CIO.com what to expect in the year ahead. If they're correct, 2015 could bring better business outcomes, billions in renegotiation, the end of the RFP, and -- wait for it -- cloud robots.
Last year, we predicted that smart machines would radically alter outsourcing, insourcing would increase and cloud computing would come down to earth. Now it's time to grade those and the rest of our predictions.
Spinoffs, buyouts, divestitures and focused acquisitions improve operating margins and bolster the bottom line for IT service providers -- and their customers.
At nuclear plant builder Westinghouse, mobile app developers seek to avoid bugs that could lead to danger
As customers look to take advantage of a competitive IT outsourcing market, benchmarking is more important than ever. Service providers and customers are exploring ways to build a better benchmarking process that will benefit all parties.
The multisourcing trend continues in an increasingly competitive market while government spending on outsourcing now outpaces that of the private sector, according to a report by outsourcing consultancy Information Services Group.
Big Data tools to combine internal and external information helps determine how to counteract the marketing muscle of Home Depot and Lowe's.
With more cloud IT services in play, traditional IT has lost relevancy. Here are five tips for successfully transforming IT into a process-driven organization.
IT services deal activity was steady in the second quarter, but the IT and business process outsourcing industry is undergoing significant shifts as customers fire existing providers, ink shorter deals and embrace emerging technologies.
