Outsourcing the management of outsourcers has been a controversial approach in the past, but the increased demands of IT service management may be too much for some IT groups to handle themselves.
IT leaders continue to focus on cost containment with their IT service deals, but in today’s business environment companies will have to spend money to save money, according to KPMG’s David Brown.
Digital transformation is driving even smaller and shorter deals for IT service providers, but how low can providers go?
What happens to technology professionals as artificially intelligent machines take over increasingly complex IT tasks?
Everest Group’s inaugural service provider awards name Cognizant, Accenture and IBM the top three outsourcing providers. In addition, Accenture is highlighted as ‘leader of the year’ for continuing to transform itself and HCL as &l
Young people in emerging economies possess a brighter outlook toward their technology prowess and job opportunities than those in developed countries, according to a report by IT outsourcing provider Infosys.
Merger and acquisition activity is at record levels, requiring selling companies to renegotiate outsourcing arrangements for their divested entities.
India’s IT outsourcing industry is making acquisitions, flattening hierarchies and experimenting with automation to stay ahead of price pressures and decreased demand.
Experts expect a number of shifts in the IT outsourcing industry in 2016. Some of these shifts include a focus on hyper-speed deal making, new multi-sourcing headaches, more man-machine collaboration and more.
We predicted that this was the year that IT outsourcing companies would welcome standardization, outcome-based contracts would finally take hold and RFPs would become a thing of the past. Now it's time to grade those and the rest of our predicti
