The insurer can now receive, process and pay most individual claims in just one business day, thanks to streamlined IT systems.
Amid increasing automation and decreasing prices, the IT outsourcing industry has just recorded its worst first quarter in terms of annual contract value of deals awarded since 2004. However, the current slowness is not necessarily a negative thing.
Fear of cyberattacks has corporate directors on edge. CIOs must paint a realistic view of the company's security posture and steer the conversation toward managing business risk.
Wait staff at the popular restaurant chain will soon be using tablets to zap orders to the kitchen while still interacting with diners.
Outsourcing customers are seeing some IT services prices dip as much as 40 percent. But industry experts advise caution during this period of industry transition.
The World Bank overhauls IT so it's better prepared to do business in global hotspots where war, disease and poverty may be among the challenges of everyday life
IT outsourcing customers are increasingly demanding IT innovation and will either look to providers to deliver real business outcomes or take their innovation-related business back in-house to run themselves.
Utility Company AMP overhauls a mishmash of backup and recovery procedures to create one coherent plan
IT Outsourcing customers look to service providers to cut costs and improve efficiency, in addition there is the increasing expectation for providers to also deliver business results. Here are some secrets to using your outsourcing contract to set go
Last year was one of the strongest ever for the IT services industry, but providers will have to make changes to thrive in the current buyers’ market.
