In the rush to seal deals and keep costs low, IT outsourcing customers are skipping a critical due-diligence step in selecting an IT services provider, conducting site visits. Here’s how to do it right.
For many IT organizations, a hybrid IT environment made up of multiple cloud and on-premises applications is inevitable. But it requires new people, processes and systems to manage effectively. HotLink CEO Lynn LeBlanc shares experiences from her ear
The ubiquitous convenience store chain updates its loyalty program from punch cards to a mobile app for super-frequent patrons
IT leaders are using their leverage to ink more flexible — and cheaper — contracts with service providers. But there is a catch.
Strong English language capabilities, low costs and attrition, and a stable and supportive government give Uganda potential as the latest offshore outsourcing alternative in Africa.
HP and IBM have received the highest industry Net Promotor Scores, meaning IT outsourcing customers are much more likely to recommend them than other service providers.
The National Labor Relations Board’s recent change in definition of ‘joint employer’ could have implications for customers of IT outsourcing service providers.
Most enterprises are likely to hit a roadblock after the initial stage of digital adoption. Everest Group calls this phenomenon the ‘digital trough.’
Companies like Amazon, Tesco and Honeywell are looking to offshore IT subsidiaries to deliver digital transformation.
The lead engineer of Instacart Nick Elser discusses how leveraging the cloud has been a powerful and successful experience for the one-hour grocery delivery service.
