Cisco spreads AI across Webex meetings

Cisco Webex has integrated AI collaboration technologies it acquired from Accompany and MindMeld.

Cisco Webex has rolled out a package of AI-based features that brings together recently acquired technologies it says will make business meetings more efficient and intuitive.

The Webex conferencing tool enhancements, which include faster meeting startup, a better way to know the people attending a meeting and facial-recognition improvements will help customers more effectively collaborate from any location, the company said.

Cisco bought Webex in 2007 for about $3.2 billion with an eye toward competing more effectively with Microsoft and other collaboration software vendors. Today Webex conferencing tools are used by over 130 million customers a month, Cisco says.

“We are looking to give customers cognitive collaboration tools that blend intelligence, context, analytics and machine learning to bring them the most effective, practical        outcomes,” said Keith Griffin, CTO of Cisco’s Team Collaboration Group.   

One of those practical enhancements is called Proactive Join.  With this feature Webex Assistant asks if a user would like to join a meeting as they walk into a meeting room.  The feature uses Cisco’s Intelligent Proximity technology to determine the user's location from their mobile device and access to the user’s calendar so when the user walks in the room the system recognizes the user and activates, Griffin said. Cisco Intelligent Proximity is a suite of features that activates when users bring mobile devices close to select Cisco voice- and video-collaboration endpoints.

Griffin noted that Webex meetings can start with one click, but sometimes users just don't do that right away so this feature eliminates that task. Griffin said the feature was one of the more popular additions in recent trials of the technology. 

Using technology it acquired with MindMeld in 2017 for $125 million, Cisco has added another feature to Webex Assistant called First Match that ensures the system contacts the right person to join a meeting. 

MindMeld’s AI platform lets customers build intelligent, conversational interfaces for any application or device with its proprietary machine-learning (ML) technology.  Specifically, MindMeld develops what it calls Deep-Domain Conversational AI which essentially lets customers embed voice commands in any applications and services.

First Match works when a customer tells the system to, for example, “Call Tim.” The system then does a company directory look-up and scans Webex Teams spaces to see who the user talks to most to make its best guess about which “Tim” the user wanted. In field trials, Webex gave customers its top three guesses, but its top pick proved right so often that customers asked us to just serve up the first match, Griffin said. 

“This feature is more about the system understating the user’s intent.  As virtual assistants go, this is ahead of the state of the art as we move more towards ‘conversational AI,’ where voice and chat assistants have a humanlike understanding of natural language,” Griffin said. 

First Match is generally available now across the Webex Room Series. For now Proactive Join is available on a limited basis but will be generally available in June, Cisco said. 

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