Writes David Strom in his Web Informant newsletter today: “The end is near for corporate voice mail, and its demise is spelled I.M.” It’s a provocative assessment, and depending on how one defines “near,” likely a premature one. But Strom also has authored an update on the state of workplace instant messaging that is published in today’s New York Times. The story is definitely recommended reading along with a companion piece headlined “It’s not just for chatting anymore.”The takeaway from these stories is clear: IM’s role in business communications has rapidly reached critical mass and is going nowhere but up. (Voice mail’s looking a little peaked; might be coming down with something.) Related content news analysis It’s now easier to check if that used smartphone you might buy is stolen By Paul McNamara May 12, 2017 2 mins Small and Medium Business Internet Consumer Electronics news analysis IT work gets The Onion treatment By Paul McNamara May 11, 2017 1 min System Management Careers Data Center news analysis ‘Found a leaky ethernet port’ By Paul McNamara May 05, 2017 2 mins Internet Cloud Computing Data Center news analysis Majority of U.S. households now cellphone-only, government says By Paul McNamara May 04, 2017 2 mins Small and Medium Business Smartphones Internet Podcasts Videos Resources Events NEWSLETTERS Newsletter Promo Module Test Description for newsletter promo module. Please enter a valid email address Subscribe