Post to a Web site long enough and some mistakes are going to slip through. A piece of incorrect code here, an extra word there, it happens.
But PayPal took this fact of a life a little further recently when it updated a page on seller protection and inadvertently left in editing comments from the staff.
The section, regarding Seller Protection Policy (SPP) read:
“Should any suspicious activity occur, PayPal will either alert you either by email or by a representative calling you. But PayPal doesn’t stop there. We offer you [excellent] [too strong I think given the limited ability to comply with SPP] chargeback protection, too. Card issuers frequently put buyers’ needs before merchants’ needs. That means chargeback disputes are often an uphill battle for sellers. PayPal is equally concerned about both its buyers and sellers. That’s why, should a buyer file a dispute, we will act as a mediator between both parties often resolving the situation before a chargeback is filed. If mediation fails and the buyer files a chargeback, PayPal will use evidence provided by the seller to investigate wrongful chargebacks. In these ways, PayPal offers a uniquely comprehensive level of protection for sellers. [Did we want to also mention SPP?]”
Oops.
PayPal spokesheads say: “We stand by the use of the word ‘excellent’ to describe our protection programs for sellers. The note on the site was simply an internal question raised by a member of our team.”
Via The Register
