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Senior Editor

A black box for software crashes

Nov 23, 20051 min
Data Center

After a plane crash, what’s the first thing investigators look for (after survivors, naturally)? Right, the black box.

This morning’s Register has an analysis of Identify’s AppSite Black Box, which it says will record all mouse clicks and keystrokes leading up to a software crash so the Help Desk won’t have to rely on the perhaps-faulty memory of the software crash victim.

Notes El Reg: “There is a simple dictum and it should be emblazoned in ten foot letters by every help desk: ‘If a customer reports a problem then a problem exists but it is probably not the reported problem.’ “

Identify claims Black Box will cut Help Desk problem-solving time by 60%. Click here to read more.

Via The Register