After a plane crash, what’s the first thing investigators look for (after survivors, naturally)? Right, the black box.This morning’s Register has an analysis of Identify’s AppSite Black Box, which it says will record all mouse clicks and keystrokes leading up to a software crash so the Help Desk won’t have to rely on the perhaps-faulty memory of the software crash victim.Notes El Reg: “There is a simple dictum and it should be emblazoned in ten foot letters by every help desk: ‘If a customer reports a problem then a problem exists but it is probably not the reported problem.’ “Identify claims Black Box will cut Help Desk problem-solving time by 60%. Click here to read more. Via The Register Related content news analysis FBI/IC3: Vile $5B business e-mail scam continues to breed FBI/IC3 reports over 40,000 worldwide victims and $5 billion in the latest reckoning By Michael Cooney May 08, 2017 5 mins Security news analysis Ultimate geek dream? NASA challenges you to jump on the FORTRAN bandwagon! NASA opens High Performance Fast Computing Challenge By Michael Cooney May 05, 2017 4 mins Government Open Source Enterprise Applications news analysis Fragmented, disorganized IT systems thwart feds ability to track visas DHS OIG says ineffective IT process has contributed to a backlog of more than 1.2 million visa overstay cases. By Michael Cooney May 04, 2017 5 mins Analytics Data Center Security news analysis TSA: “As you can imagine, live anti-tank rounds are strictly prohibited altogether.” TSA finds live anti-tank round in carry-on bag By Michael Cooney Apr 28, 2017 2 mins Security Podcasts Videos Resources Events NEWSLETTERS Newsletter Promo Module Test Description for newsletter promo module. Please enter a valid email address Subscribe